Terms of Service

Welcome to Next Choice Advisors!

These Terms of Service ("Terms") govern your access to and use of the Services, websites, and applications (collectively, “Services”) offered by Next Choice Advisors ("Company," "we," "us," or "our"). Please read these Terms carefully, and contact us if you have any questions. By accessing or using our services, you agree to be bound by these Terms and by our Privacy Policy.

1. Using Our Services

a. Eligibility: You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract with us. If you are using the Services on behalf of a company or organisation, you represent that you have authority to act on behalf of that entity, and that such entity accepts to be bound by our Terms and Privacy Policy.

b. Permission to Use: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable permission to use our Services. This website (“Site”) is intended for those who access it from within United States. Accordingly, we cannot guarantee that the Site or the information thereon complies with law or regulation of other countries, or is appropriate for use, in other places. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation.

c. Service Accounts: When you create an account with us, you must provide us with accurate and complete information. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.

d. Acceptable Use: You agree not to misuse our Services or help anyone else do so. Examples of misuse include, but are not limited to, interfering with our Services or trying to access them using a method other than the interface and the instructions that we provide.

2. Content

a. Ownership: You retain all rights and ownership of your data. We do not claim any ownership rights to your content, but we do require your permission to host, back up, and share your content when you direct us to.

b. Permissions and Responsibilities: You give us the permission to host, copy, distribute, and display the content you create, share, or store on our platforms. You are responsible for ensuring that you have the rights needed to comply with these Terms.

c. Intellectual Property Protection: We respect the intellectual property of others and ask that users of ourServices do the same. We may, in appropriate circumstances and at our discretion, disable or terminate the accounts of users who infringe the intellectual property rights of others.

3. Our Commitments to You

a. Providing Our Services: We aim to provide our Services with reasonable skill and care. However, our Services are provided "as is," and we do not guarantee that they will always be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections.

b. Privacy Protection: We care about the privacy of our users. Our privacy policy explains how we collect, use, and protect your personal data. By using our Services, you agree that we can use such data in accordance with our privacy policies.

4. Termination and Suspension

We may suspend or terminate your access to our Services if you are not complying with these Terms, or if you use our Services in a manner that would cause us legal liability, disrupt the Services, or disrupt others' use of the Services.

5. Changes to Our Services and Terms

We may add to or otherwise modify these Terms (in whole or in part) at any time. Such changes are at our discretion, and such additions or modifications shall be effective immediately upon posting to this Site. By using this Site after such additions or modifications are posted, you are agreeing to accept and comply with the Terms as modified.

6. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use goodwill, or other intangible losses resulting from (a) your access to, use of, or inability to access or use our Services; (b) any conduct or content of any third party on our Services, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties; or (c) unauthorized access, use, or alteration of your transmissions or content.

7. Governing Law

All Site activity or use and these Terms are governed by the laws of the United States of America and the applicable laws of the State of Florida, without regard to conflict of law principles.

8. WAIVER OF JURY TRIAL

Both parties agree to waive any right to have a jury participate in the resolution of any dispute or claim between the parties or any of their respective affiliates or employers or any other intended beneficiary arising under or relating to these Terms and the use of this Site.

9. General Terms

These Terms constitute the entire and exclusive understanding and agreement between you and us regarding the use of our Services. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.

10. Site modifications

We may, in our discretion, change, limit, or remove all or portions of this Site. We may also limit the availability of this Site temporarily or permanently.

Complaint Management Policy

At NextChoice Advisors, we are committed to providing exceptional service and value to our clients. We recognize that from time to time, issues may arise, and we are dedicated to addressing any concerns in a fair, timely, and effective manner. This policy outlines our approach to handling complaints.

1. Purpose

The purpose of this policy is to ensure that all complaints are handled professionally, respectfully, and in accordance with applicable laws and best practices. We aim to resolve complaints quickly and efficiently, while continuously improving our services based on client feedback.

2. How to Submit a Complaint

If you wish to submit a complaint, you may do so through one of the following methods:

• Email: Send an email to support@nextchoice.com with your name, contact details, and a description of the issue.

• Phone: Call our customer service team at 754-702-4335, Monday to Friday from 9:00 AM to 5:00 PM.

3. Information Required

To process your complaint effectively, please include the following information:

• Your full name and contact information.

• A detailed description of the issue, including any relevant dates, personnel involved, and supporting documentation (if applicable).

• Your preferred resolution or outcome.

4. Complaint Handling Process

Once a complaint is received, we will:

• Acknowledge Receipt: You will receive a confirmation of your complaint within two business days, providing a case reference number.

• Investigation: The complaint will be thoroughly investigated by the relevant department. We may contact you for additional information to aid in the investigation.

• Resolution: We aim to resolve all complaints within 10 business days. In more complex cases, we will keep you informed of the progress and provide an estimated timeline for resolution.

• Final Response: Once the investigation is complete, we will send you a final response outlining the outcome and any corrective actions taken.

5. Escalation Process

If you are not satisfied with the outcome, you may request an escalation of your complaint by contacting support@nextchoice.com. Your case will be reviewed by a senior member of our team, and a response will be provided within 7 business days.

6. Continuous Improvement

We value your feedback and use complaint data to identify areas for improvement in our services and processes. All complaints are logged and monitored to ensure compliance with our quality standards.